cbaaji's Privacy Policy

1. Introduction

cbaaji is a trusted online casino and betting platform for players in Bangladesh. When you use our website, create an account, or use our services, you provide us with certain personal information. This privacy policy explains how cbaaji collects, uses, stores, and protects that information.

By using our platform, you are considered to have accepted the terms of this privacy policy. We place the highest importance on your privacy and are always committed to protecting your information. This policy applies to everyone who uses our services — from registered members to guest users.

This privacy policy may be updated from time to time. We will try to notify you in advance of any significant changes. We therefore recommend checking this page regularly.

2. What Information We Collect

cbaaji may collect the following types of information:

2.1 Information You Provide

This includes information you voluntarily provide when you create an account or use our services:

• Full name, date of birth, and national identity details (for identity verification)
• Email address and other contact details
• Payment information — bKash, Nagad, Rocket, or bank account numbers
• Your preferences and account settings
• Details of your communications with the support team

2.2 Automatically Collected Information

When you browse our website, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Which pages you visited and how long you spent on them
• Login time and approximate location data
• Cookie and session data (detailed in section 5)

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may collect additional information through legitimate third-party verification services. This information is used solely for compliance and security purposes.

3. Purpose of Data Use

cbaaji uses your information for the following legitimate purposes:

• Account Management: Completing the registration process, confirming login, and maintaining the security of your account.
• Payment Processing: Carrying out deposit and withdrawal transactions via bKash, Nagad, Rocket, or bank transfer.
• Identity Verification: Verifying your age and identity to ensure responsible gaming and fraud prevention.
• Service Improvement: Analysing your usage patterns to improve the platform experience.
• Customer Support: Resolving your complaints and queries and providing assistance via 24/7 live chat.
• Marketing Communications: Sending relevant offers and updates subject to your consent.
• Legal Compliance: Complying with applicable laws and regulations and meeting the requirements of regulatory authorities.
• Security: Detecting and preventing fraud, money laundering, and other illegal activities.

4. Data Sharing and Disclosure

cbaaji does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technology services. These partners may use information only for the purpose of providing specific services and are required to comply with our privacy standards.

4.2 Legal Obligations

Where it is necessary to disclose information under a court order, government agency request, or applicable law, we will provide such information to fulfil our legal obligations.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user data may be transferred. However, we will make every effort to notify users in advance of such changes.

4.4 Security-Related Disclosures

If fraud, money laundering, or other illegal activity is suspected, we are legally obligated to provide information to the relevant authorities.

5. Cookie Policy

Cookies are small text files stored on your device. The cbaaji website uses cookies for the following purposes:

• Essential Cookies: To keep the core functionality of the website running, such as maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences, such as language preference and other settings.
• Analytics Cookies: To understand website usage patterns, which helps improve the platform.
• Targeting Cookies: To serve relevant content based on your preferences.

You can manage cookies from your browser settings. Please note that disabling cookies may cause some services to not work correctly.

6. Data Retention Period

cbaaji retains your personal information only for as long as necessary or legally required:

• Account Information: For as long as the account is active, and for a specified period after closure where legally required.
• Financial Transaction Records: For the period prescribed by applicable law.
• Communication Records: For a specified period for customer support purposes.
• Cookie and Log Data: Generally short-term — deleted after the session ends or after a specified time has passed.

When information is no longer needed, we delete it securely or anonymise it so that it is no longer personally identifiable.

7. Your Rights and Controls

You have the following rights regarding your personal information:

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request as quickly as possible and within the timeframe required by law.

8. Security Measures

cbaaji applies industry-standard security technology and practices to protect your information:

• SSL Encryption: All data transfers are secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorised staff have access to specific information.
• Security Reviews: Regular system checks and security audits are conducted.
• Two-Factor Authentication: A two-step verification system for additional account protection.

Please note that no guarantee of complete security on the internet is possible. Keep your account password private and do not share it with anyone. If you notice any suspicious activity on your account, contact us immediately.

9. Third-Party Services and Links

The cbaaji platform may integrate game provider software, payment gateways, and other third-party services. These third parties follow their own privacy policies and cbaaji is not responsible for their data collection practices.

Our platform uses software from game providers such as Pragmatic Play, JILI, PG Soft, and Spribe. These providers may process certain technical data for the purposes of operating games.

During payment processing, service providers such as bKash, Nagad, and Rocket operate under their own terms and conditions. We recommend reading the privacy policy of the relevant payment provider before completing a transaction.

10. Policy Changes

cbaaji reserves the right to change or update this privacy policy at any time. If a significant change occurs:

• A notice will be published on the website
• Registered users may be notified by email
• The "Last Updated" date at the top of the page will change

Continued use of the platform after any changes will be considered acceptance of the new policy. We therefore ask that you visit this page regularly.

11. Children's Privacy Protection

cbaaji strictly does not permit anyone under the age of 21 to register an account. Our platform is for those aged 21 and above only.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If a parent or guardian suspects their minor child is using cbaaji, please contact [email protected].

12. Contact

If you have any questions or concerns about this privacy policy or your personal information, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Via the website's 24/7 live chat service (in Bengali)

We will process all your privacy-related requests as quickly and carefully as possible. Our goal is to ensure the highest level of respect and responsibility towards your information.